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Return / Refund Policy

This policy refers to Victoria Sewing Supply online purchases.

Change of mind:
Please choose items carefully as we do not provide refunds for incorrect choice or change of mind.

Entitled to a refund:
Customers are entitled to refund when the item has a fault that the customer did not know about at the time of purchase, or does not match the sample or description the customer was shown.

Proof of purchase:
Please note that all returns, refunds or exchanges must be accompanied by the invoice/receipt for Proof of Purchase document.